Last updated: Mar 2026
Supportive Enterprise LLP (“we”, “our”, “the organisation”) is committed to protecting the personal data we collect in the course of our recycling, logistics, community support, and sustainability operations. This Public Data Protection Policy explains how we collect, use, disclose, protect and manage personal data in compliance with the Personal Data Protection Act 2012 (PDPA) and the Singapore Standard SS 714:2021 – Data Protection Trustmark (DPTM) Requirements.
We provide this policy to ensure transparency and to assure our customers, suppliers, community partners and other stakeholders that their personal data is handled responsibly and securely.
1. Definition of Personal Data
“Personal data” refers to data, whether true or not, that can identify an individual. Examples include:
- Full name
- Contact number, email address, postal address
- NRIC / FIN / Work Pass numbers (where strictly necessary)
- CCTV footage
- Employment or payroll information (for job applicants or workers)
2. How We Collect Personal Data
We may collect personal data through the following:
- Service requests (e-waste pickup, recycling collection bookings, or corporate recycling programs).
- Customer and partner interactions, including emails, calls, contact forms, WhatsApp, and in-person communication.
- CCTV monitoring at our facilities for security and safety.
- Employment and contractor onboarding activities.
- Digital platforms, such as our website, customer portals, and social media.
Personal data is collected only for lawful and reasonable purposes.
3. Purposes for Collecting, Using and Disclosing Personal Data
We collect and use personal data for the following purposes:
3.1 Service Delivery and Operations
- Scheduling and providing recycling collection and e-waste pickup services
- Managing customer accounts and service enquiries
- Coordinating logistics and verifying customer addresses
3.2 Safety, Security and Compliance
- Ensuring the security of our facilities through CCTV monitoring
- Verifying identity for site entry or sensitive facility access
- Maintaining compliance with environmental and government regulations
3.3 Business Administration
- Processing invoices and payments
- Supplier and partner management
- Responding to feedback, enquiries, and dispute resolution
3.4 Employment and Contracting
- Processing job applications
- Managing payroll, benefits, performance, and training
- Issuing passes, access credentials or equipment
We will not use personal data for purposes not disclosed in this policy unless we obtain consent or are permitted by law.
4. Disclosure of Personal Data
We may disclose personal data to:
- Service providers supporting dormitory providers, insurance companies, logistics, IT, accounting, or secure data disposal
- Business partners involved in joint recycling projects
- Government agencies (only where required by law)
- Security vendors (for CCTV or access control systems)
All third parties handling personal data on our behalf are required to comply with our data protection standards and the PDPA or similar data protection policies of their own.
We do not sell or share personal data for marketing or unrelated commercial purposes.
5. Protection of Personal Data
We implement reasonable security arrangements to protect personal data from:
- Unauthorised access
- Collection, use or disclosure
- Copying or modification
- Loss or theft
- Destruction or damage
Measures include:
- Access controls and authentication
- Encryption and secure storage
- Role-based data access
- Employee data protection training
- Secure disposal of data and electronic equipment
- Regular cybersecurity and compliance reviews
These measures align with the requirements of SS 714 Data Protection Trustmark.
6. Retention and Disposal
We retain personal data only as long as it is reasonably necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal or business requirements
When data is no longer needed, it is securely disposed of using:
- Certified data wiping
- Secure shredding
- Permanent deletion from records and systems
7. Accuracy of Personal Data
We take reasonable steps to ensure the accuracy and completeness of personal data before using or disclosing it.
Individuals may request corrections if they believe their personal data is inaccurate or incomplete.
8. Access and Correction Requests
You may request:
- Access to your personal data
- Information about how your data has been used or disclosed
- Correction of inaccurate personal data
Requests may be submitted to our Data Protection Officer (DPO) using the contact details below.
We will respond within the timelines required by the PDPA.
9. Withdrawal of Consent
If you wish to withdraw consent for the use or disclosure of your personal data, please contact our DPO.
We will inform you of the implications, which may include our inability to provide certain services.
10. CCTV and On‑Premises Monitoring
CCTV cameras may be used at our facilities for:
- Security
- Safety
- Theft and vandalism prevention
Footage may be used or disclosed only for these purposes or where legally required.
11. Protection for Minors and Vulnerable Individuals
We do not knowingly collect personal data from minors under 18 unless:
- Consent is obtained from a parent or guardian, or
- It is reasonably necessary for safety or public interest purposes.
12. Cookies and Digital Tracking (If Applicable)
Our website may use cookies or analytics tools to improve user experience.
Users may manage cookie preferences through their browser settings.
We do not use these tools to identify individuals unless required for security monitoring.
13. Changes to This Policy
We may update this policy from time to time to reflect:
- Changes in regulatory requirements
- Improvements in our data protection practices
- Updates to our services
The latest version will always be published on our website or made available upon request.
14. Contacting Our Data Protection Officer (DPO)
For questions, feedback, or requests relating to personal data:
Data Protection Officer
Supportive Enterprise LLP
Email: dpo@supportive-recycling.com
Phone: +65 6790 2060 (9 AM – 5 PM SGT, Mon to Fri excluding Public Holidays in Singapore)Address: 23 Tuas View Walk 2 (S)637636